SQL support and managed services from Pro DBA

Service Quality Charter

We’re the ideal choice for organisations seeking uncompromising service quality for fair and transparent prices. Our service quality charter promises:

Our database consultants are the best in the business

• Our consultants are the most experienced and qualified in the industry, and we can prove this by showing you their certifications
• Our consultants are only ever highly experienced MS SQL Server Certified DBAs – we don’t use Junior DBAs

Continuity of service is assured

• We never outsource work or use contractors – all of our consultants are full-time permanent employees of Pro DBA
• We value our consultants, so staff turnover is low
• Our consultants are known to our clients, and are familiar with site-specific client configurations

Quality of service is guaranteed

• Our contracts are all backed by legally binding service level agreements
• Each contract is fully managed by a dedicated account manager
• Consultancy and project work performed is fully guaranteed and documented to a detailed technical level
• We guarantee a rapid technical response for all support tickets
• Our clients are delighted with our service, and we’re happy to prove this through references
• We do not tie clients into long contracts, as they’re keen to renew with us anyway

We offer best value for money

• Our prices are transparent and clearly advertised
• We’re flexible, and shape our services to provide a best-fit for our clients’ needs
• We provide binding quotes, not estimates, for your requirements
• We never charge in advance for our services
• We never raise contract prices by more than the rate of inflation
• We believe our prices are the best available and will beat any quote for comparable services

Standards compliance is a key focus

• We are ISO 9000:2001 registered and follow standards-based procedures at all times
• We are an environmentally responsible company, and are carbon-neutral
• We support clients in highly-regulated industries and offer a SOX-compliant service
• Our security policies and procedures have been assessed and approved by independent auditors

No other consultancy provides such an extensive quality guarantee.