Service Quality Charter
We’re the ideal choice for organisations seeking uncompromising service quality for fair and transparent prices. Our service quality charter promises:
Our database consultants are the best in the business
- Our consultants are the most experienced and qualified in the industry, and we can prove this by showing you their certifications
- Our consultants are only ever highly experienced MS SQL Server Certified DBAs – we don’t use Junior DBAs
Continuity of service is assured
- We never outsource work or use contractors – all of our consultants are full-time permanent employees of Pro DBA
- We value our consultants, so staff turnover is low
- Our consultants are known to our clients, and are familiar with site-specific client configurations
Quality of service is guaranteed
- Our contracts are all backed by legally binding service level agreements
- Each contract is fully managed by a dedicated account manager
- Consultancy and project work performed is fully guaranteed and documented to a detailed technical level
- We guarantee a rapid technical response for all support tickets
- Our clients are delighted with our service, and we’re happy to prove this through references
- We do not tie clients into long contracts, as they’re keen to renew with us anyway
We offer best value for money
- Our prices are transparent and clearly advertised
- We’re flexible, and shape our services to provide a best-fit for our clients’ needs
- We provide binding quotes, not estimates, for your requirements
- We never charge in advance for our services
- We never raise contract prices by more than the rate of inflation
- We believe our prices are the best available and will beat any quote for comparable services
Standards compliance is a key focus
- We are ISO 9000:2001 registered and follow standards-based procedures at all times
- We are an environmentally responsible company, and are carbon-neutral
- We support clients in highly-regulated industries and offer a SOX-compliant service
- Our security policies and procedures have been assessed and approved by independent auditors
No other consultancy provides such an extensive quality guarantee.