SQL support and managed services from Pro DBA

Yes we'd be happy to analyse your requirement and recommend appropriate solutions. If you want to outsource some or all of the development work, we will scope the work free-of-charge and with no obligation.

We are Microsoft SQL Server database experts, and are also highly experienced in Oracle data warehousing technology. Although we can work with other database technologies, our main body of database expertise lies with these two database vendors.

All work carries warranties. You will also receive technical documentation and initial support for implemented solutions.

Yes. We can rebadge our services, or can pay a one-off commission/referral bounty to you.

We have been providing database consultancy to our clients since 1996, and company references are available on request. We have recent history of providing fully featured reporting solutions to high profile international clients and niche players alike.

We believe in prevention rather than cure. Our proactive and continual monitoring regime ensures that outages are extremely rare.

We will use whatever remote access technology is available. Our clients use various methods to provide secure remote access including site-to-site VPNs (Virtual Private Networks), SSL VPN gateways and Password Token technologies.

Calls are answered directly by our highly experienced database consultants, so issues are dealt with immediately.

All maintenance tasks are performed at times that suit you. We perform out-of-hours work at no extra cost.

We support all versions, but most of our clients are using SQL Server 2005, SQL Server 2008 or SQL Server 2008 R2. We can perform your upgrades and patching at no extra cost.

Yes. All our database support consultants are trained in a range of database recovery scenarios, and our fast recovery service is included in the price.

All our consultants are based in the UK, and most are in Greenwich, London. When issues with UK-based clients' databases cannot be resolved remotely, we will travel to the client datacentre free-of-charge to fix the problem.

Yes. All our packages are flexible to meet clients' individual needs.

All maintenance tasks performed are fully documented, and this documentation is available on request. Details of all maintenance tasks performed is also included in our periodic reports.

Yes. We can rebadge our services, or can pay a one-off commission/referral bounty to you.

Our strategy will depend on your circumstances. However, we typically gather a number of key performance measurements, both at system and database level. These are used in conjunction with user and support staff testimony (where available and appropriate) to identify the main high-level bottlenecks. We then drill down using custom scripts and standard tools to identify the sources of these bottlenecks, before devising solutions to eliminate them.

We will always concentrate first on tuning any functionality identified by the client as causing most problems. In the vast majority of cases you will see a marked performance improvement in those areas when we have finished.

If the code is stored within the database as PL/SQL, we can amend the code on request (but you should check the support implications for 3rd party products). We will not normally amend other code, but will document the inefficiencies (and can provide details of how these code fragments could be better rewritten) so that you can report these to your application vendor for amendment.

We provide two weeks of free remote support for any changes made.

We can tune all versions of SQL Server.

We typically document the tasks performed within one week of the tuning exercise. You are guaranteed to have a copy of the documentation within two weeks of work completion.

Yes. We can rebadge our services, or can pay a one-off commission.

Yes, this is one of our more commonly-requested services. Please contact us for further details.

We invoice after work has been completed and you are in possession of our documentation. Payment is due within 30 days of the invoice date.

Yes, we will devise a solution specific to your requirements.

Yes. We provide two weeks of free remote support for all work performed.

We typically write up the tasks performed within one week of our site visit. You are guaranteed to have a hard-copy of the documentation within two weeks of the visit.

Yes. We can rebadge our services, or can pay a one-off commission.

We have been assisting our clients with devising and implementing disaster recovery strategies since 1996, and company references are available on request.

We invoice after the on-site visit has taken place and you are in possession of our documentation. Payment is due within 30 days of the invoice date.